STORE POLICY

CUSTOMER CARE

Hair Extension Care Guide

Thank you for purchasing your new hair extensions! To ensure that your extensions remain beautiful and long-lasting, please follow these care instructions:

1. Brushing: Always brush your extensions gently with a soft-bristle brush or a wide-tooth comb before and after use. Start from the ends and work your way up to avoid pulling.

2. Washing: Wash your extensions every 15-20 wears or when there is a build-up of products. Use lukewarm water and a sulfate-free, gentle shampoo. Condition from mid-length to ends and rinse thoroughly.

3. Drying: Avoid wringing out your extensions. Instead, gently press out excess water with a towel. Air dry your extensions when possible, laying them flat on a dry towel.

4. Styling: Use a heat protectant before styling with heat tools. Avoid high temperatures to prevent damage. Opt for lower heat settings and minimal use of styling products.

5. Storage: Store your extensions in a dry and flat place, ideally in a hair extension bag or storage case. Ensure they are completely dry and neatly combed before storage.

6. Chemical Treatments: Avoid coloring or chemically treating the extensions yourself. For such customizations, consult a professional to prevent damage.

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Following these simple steps will help maintain the quality and longevity of your hair extensions. Enjoy your fabulous new look!

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For any questions or further guidance, please contact our customer service team.

This guide can be customized or expanded based on the specific types of extensions you offer and any additional details you might want to include about your products.

PRIVACY & SAFETY

Privacy and Safety Policy

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At Cupcake Extensions we are committed to protecting the privacy and security of our customers. Your safety and confidentiality are paramount to us. Here's how we handle your personal information:

1. Information Collection: We collect personal information when you make a purchase, create an account, or subscribe to our newsletter. This may include your name, email address, phone number, shipping address, and payment details.

2. Use of Information: The information you provide is used to process transactions, deliver products, communicate with you about orders, services, promotional offers, update our records, and maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical, or other functions on our behalf.

3. Information Sharing: We do not sell, rent, or lease your personal information to third parties. Your information is only shared with third parties for the purpose of providing specific services on our behalf—such as processing payments, shipping products, and conducting audits. These third parties are prohibited from using your personal information for any other purposes.

4. Security Measures: We implement a variety of security measures to maintain the safety of your personal information. These include using secure servers, encrypted data transmissions, and maintaining physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information.

5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Your Rights: You have the right to access, correct, update, or request deletion of your personal information. You can also object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time.

7. Updates to Privacy Policy: We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

For any concerns or questions about our privacy practices, please use our contact page for more information.