FREQUENTLY ASKED QUESTIONS
We offer a variety of hair extensions including clip-ins, tape-ins, wefts, and pre-bonded extensions. Each type comes in different lengths, colors, and textures to match your natural hair and styling needs.
You can choose a shade that closely matches your natural hair by using our color matching guide available on the website. For length, consider the style you want to achieve. Our team is also here to help with personalized advice—just send us a picture of your hair!
The lifespan of hair extensions varies depending on their type and how well they are cared for. Generally, our extensions can last anywhere from 3 to 6 months up to a year or more with proper maintenance.
Yes, our hair extensions can be styled just like your own hair. You can curl, straighten, and cut them. However, we recommend using a heat protectant and consulting with a professional stylist to avoid damaging the extensions.
The method of application and removal depends on the type of extensions you choose. For clip-ins, simply section your hair and clip them in securely. Tape-ins and other semi-permanent extensions should ideally be applied and removed by a professional stylist.
Clip-in extensions should be removed before sleeping to prevent them from tangling. However, permanent extensions like tape-ins and wefts are designed to be worn continuously, including while sleeping. We recommend braiding your hair or tying it up in a loose ponytail to minimize tangling at night.
Gently brush your extensions to remove any tangles. Wash them with sulfate-free shampoo and lukewarm water, applying conditioner from the mid-lengths to the ends. Avoid scrubbing or twisting the hair. Lay them flat to air dry.
We recommend not treating the hair extensions chemically at home. For best results and to avoid damaging the extensions, consult with a professional colorist or stylist.
We accept returns within 30 days of purchase, provided the hair extensions have not been worn, opened, or tampered with. All packaging must be intact and in saleable condition.
Orders are typically processed and shipped within 1-2 business days. Shipping times vary based on your location and the shipping option selected at checkout.